Where to create a FAQ?
To create a FAQ for your users there are a lot of great software tools (and cheap) as https://supportbee.com/knowledge-base-software to integrate inside your platform that will look like this https://betprotocol.supportbee.io/2217-https-betprotocol-com.
This FAQ platform can be integrated into our system a link and with a DNS integration as for example faq.YOUR_WEBSITE.com. If you need any help in this part please contact the BetProtocol team.
Which content to add into our FAQ?
This part really depends on your end goal, user acquisition techniques and CTAs determine the best FAQ structure for your platform :
We provide some here
1 -> How to Register
Signing up in YOUR_WEBSITE is super simple. All you have to do is click the “Register” button in the upper right hand corner and sign up.
An email is sent to your sign confirm your email, this is important since only confirmed and verified accounts can withdraw funds after deposited
2 -> How to Login
Click the “Login” button in the upper right hand corner and sign up.
3 -> How to Deposit or Withdraw
Go to your account (top right corner) and click in wallet, there you check all available currencies to use (deposit & withdraw).
Note : If you see that your deposit address is not available still, wait between 5-10 minutes for the address to be generated.
4 -> How to play the games
Every game follows a standard configuration having the rules button below the game page, there you can check the game rules and how to play it.
Just insert a betting amount in the left side by using "2x" or inputing directly the desired number and click "Bet".
5 -> Why isn’t my withdraw or deposit getting processed?
Deposits and withdraws might be unconfirmed because of the following reasons:
1 -> Email Confirmation :
Withdraws are only available after successful email confirmation of your account.
Email confirmations are sent to your email address upon signing up in YOUR_WEBSITE.
Please check your inbox to confirm your account. If you did not receive your email, please check your spam mail inbox or contact SUPPORT@YOUR_WEBSITE.COM
2 -> Technical issues
If this is the case, please send us a message to SUPPORT@YOUR_WEBSITE.COM for the fastest feedbacks related to tech.
6 -> How does jackpot work?
Every bet qualifies for the jackpot.
The jackpot taker is chosen by the random odds of 1/10000. When auto number matches from 1 to 10k, you will take the jackpot!
The jackpot pool is randomly accumulated from the users bets. You will be notified in-platform notification and via email if you are the lucky one :)
7 -> How does the affiliate system work?
(X,Y,W,Z represent variables that you control via the backoffice)
Affiliate system is setup in a X (add your layer number here) layer system.
You will get some profit for every user that register and play on YOUR_WEBSITE through your link!
Our Referral System is a commission dividend policy. You can monetise referrals up to X degrees.
The total affiliate amount (presented on the top of the affiliates page) represents how much an affiliate can make if all levels are being used (therefore the maximum) - if this amount is A%, then if a User bets 1 ETH and loses, A% of 1 ETH is sent to all the upper affiliate structure of that user.
- Directly invited users (1st degree): Y% of house edge
- Indirectly invited users (2nd degree): W% of house edge
- Indirectly invited users (X.. degree): Z% of house edge